Contact
One inbox, one person reading it. Support questions, privacy requests, corrections and everything else go to the same place.
SimplyKnown is run by one operator, so replies are written by a person rather than a ticket system — and they are not instant. Every message does get read.
Postal address
Email is far faster, but for anything that needs paper:
The SimplyKnown Network LLC
4030 Wake Forest Road, Suite 349
Raleigh, NC 27609
United States
Before you write
The answer may already be here
Two pages cover most of what arrives in that inbox, and they will get you moving faster than waiting on a reply:
- Help & FAQ — what happens to your video, whether the tool posts for you, how to disconnect, file limits, and what data is held.
- Troubleshooting the posting tool — the specific error messages and what each one means.
What to include
So the first reply is a useful one
A problem with the TikTok posting tool
Send the exact message shown on screen, roughly what time it happened, whether you were on a phone or a computer, and the file's format and size. Please do not send the video file itself, screenshots of your TikTok password, or any access token — none of that is needed and none of it should be in an email.
A privacy or data request
Say what you would like to know or have deleted. Be aware of the likely answer: nothing about you is stored server-side, so in most cases the honest response is that there is nothing held to hand over or erase. The privacy policy explains why. If you would like the connection cut immediately rather than waiting on email, press Disconnect on the connect page or revoke access inside TikTok — Settings and privacy, then Security and permissions, then Apps and permissions.
A correction to a video
Name the video and the detail you believe is wrong, and a source if you have one. Corrections are genuinely welcome. Getting the history right matters more than getting it out quickly.
An idea for a video
The topic board is the better route — ideas posted there are public, other people can upvote them, and the most-wanted topics are the ones that get built. Email works too, but the board is where the queue actually comes from.
Anything about the private apps
The kids' tablet, the property tool, the ERP and the vehicle manager are private and are not open for sign-ups. If you are asking about one, say which and why, and you will get a straight answer either way.
One more thing
What this inbox is not
- There is no phone line and no live chat. Email is the only channel.
- No sponsorship, guest-post, backlink or SEO offers, please. They are deleted unread.
- Nothing here asks for payment, so an email requesting card details on SimplyKnown's behalf did not come from SimplyKnown.